The Flash plugin with SMART Notebook software is not showing the document camera image:Īt this time, the Flash plugin is not working.ġ. Make sure you have the Sphere software installed from the MPS Software Portal. If using a Lenovo, disconnect the tablet from the keyboard and connect the USB cable directly to the tablet.Ħ. The AverVision Software cannot detect the document camera:Ģ. Unplug and plug back in after slowly counting to ten. Then return to Menu, select Default > Yes.Ģ. Reset your camera's display mode, press Menu > Settings > Mode > High Frame > Enter. There are distorted lines running across the presentation screen:ġ. Reset your document camera to default by pressing Menu > Default > Yes > Enter.ĥ. Check your projector's focus adjustment.Ĥ.
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If your camera has Manual Focus, adjust the focus ring located under the document camera's lens.ģ. If your camera has Auto Focus, press the Auto Focus button on your unit's control panel.Ģ. The picture on the presentation screen is blurry or distorted:ġ. If you are in a dark environment, turn on "Night View" in your document camera's menu. Unplug and plug back in after slowly counting to ten.ħ. Return to Menu and select Default > Yes.Ħ. Reset your unit's display by pressing Menu, select Mode > Text. Manually adjust the Brightness and Contrast levels in the camera's menu.ĥ. Move the camera closer to the document.Ĥ. Make sure there is sufficient lighting in the room or turn on the LED lamp on your document camera head.ģ. Press the Auto Image button on your unit's control panel.Ģ. The picture on the presentation screen is dark and unreadable:ġ. Replace VGA cable and then repeat steps, starting from #1. Restart computer and then repeat steps, starting from #1.ħ. If you are presenting from a computer, press the Camera/PC button on the document camera.Ħ. From the computer, press function key and F8 at the same time until screen is displayed.ĥ. Check the TV/RGB switch on the left side of the camera. Make sure the on/off switch is set to “on.”Ģ. There is no picture on the presentation screen:ġ. If it is out of warranty, your school can pay to repair it. If it is under warranty and needs repair, Aver might be able to take care of that. If the document camera appears to need repair, you can c all the manufacturer (Aver) at 1(877) 528-7824 to find out if your document camera is under warranty and also for additional troubleshooting assistance. Sometimes it helps to leave it unplugged overnight. Still need help after troubleshooting? Basic tip for any issue: Turn off the document camera and unplug it and disconnect all cables. Camera is making clicking sounds and/or not working properly.SMART Notebook Flash plugin is not showing image.Software cannot detect the document camera.There are distorted lines on the screen.There is no picture on the presentation screen.Document Camera Troubleshooting Avervision CP135 and CP155Ĭlick on your issue to see troubleshooting information:
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